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WARRANTY POLICY
The Distributor, being the authorized representative of the Manufacturer in the territory of the European
Union, considers warranty claims in accordance with this Warranty Policy of the Manufacturer.
Warranties in the UK, United States and Canada are provided by the Manufacturer in accordance with this Warranty Policy.
Subject to the terms and conditions as herein set forth, the Manufacturer hereby represents and warrants that the Product is clear and free of material defects in manufacturing and workmanship, under normal and proper storage, usage, installation, transportation, maintenance (including without limitation the timely installation of all software updates as may be furnished from time to time by the Manufacturer) and otherwise handling, during the Limited Warranty Period commencing upon the delivery of the Product and for a period of 3 years, or 5 years if the Customer purchased the optional extended warranty. For the avoidance of doubt, this Limited Warranty does not apply to third-party components that may be used with the Product such as fluorescent bulbs.
This Limited Warranty will become null and void under any of the following conditions, caused by any
person or means other than the Manufacturer's authorized representatives or service personnel or 3rd
party authorized service provider, whether or not due to the Customer's fault or negligence:
 the Products hardware or software has been tampered with, altered, or damaged in any way;
 the Product was stored, installed, used, transported or otherwise handled not in accordance with
the Products documentation, usage instructions, and applicable safety codes, including without
limitation an exposure to unintended temperature, humidity, electric power, vibrations, shock,
physical load, fluids, chemical substances, or pests, even if such handling has not resulted in an
immediate damage;
 the Customer did not perform due maintenance activities in the Product and its environment such
as cleaning, fixing or removing obstructing or dangerous objects, and any other precautions that
are required for the safe and fault-free operation of the Product, or failed to install software
updates promptly upon their publishing by the Manufacturer;
 the damage occurred under circumstances which are beyond the Manufacturer's reasonable
control, including without limitation failures resulting from the combined use with products or
materials that were not supplied by the Manufacturer;
 the Customer acquired the Product from someone other than the Distributor or any of its
Authorized Dealers or Resellers or acquired the Product from the original Customer without
receiving the Manufacturer's or Distributor's written consent for the assignment of this Limited
Warranty; or
 the warranty claim was submitted to the Manufacturer or Distributor after more than 30 days
since the defect was discovered.
If the Product shows any defects within the Limited Warranty Period then the Customer will inform the
Distributor of the defect in accordance with the Manufacturer's Warranty Claim Procedure as shall be
published by the Manufacturer from time to time, and the Manufacturer shall, at its sole discretion, by
itself or through a 3rd party Authorized Service Provider, either replace or repair the product using new, refurbished or reconditioned, functionally-equivalent products or parts, and this Limited Warranty shall apply to the replaced or repaired Product through the remaining original Limited Warranty Period. This Limited Warranty covers the Product repair labor fees, part costs, and shipping costs, and excludes any other costs including without limitation the cost of removal and installation or reinstallation of the original, repaired or replacement Product, nor for any consequential costs or damages. In case of repair or replacement not covered by this Limited Warranty, the Customer shall pay the Manufacturer or the Authorized Service Provider as the case may be the associated repair labor fees, parts costs, and shipping costs. If, before performing the repair, the Manufacturer shall determine that the defect or damage was caused under circumstances not covered by this Limited Warranty then it will notify the Customer promptly upon such determination and, if the Product has not been repaired yet, will provide the Customer with the option to decide whether to repair the Product. Failure by the Manufacturer to determine in advance that the defect was not covered by this Limited Warranty shall not dismiss the Customer from its obligation to pay for the repair and its associated costs. The repair or replacement of the Product as set forth hereinabove is the sole and exclusive remedy for failure by the Product to comply with the terms of this Limited Warranty. The Manufacturer reserves the right to refuse to repair the Product if such repair is not covered by this Limited Warranty.
THE WARRANTIES SET FORTH HEREWITH ARE EXCLUSIVE AND, TO THE FULLEST EXTENT AS
PERMITTED BY APPLICABLE LAW, ARE IN LIEU OF ALL OTHER WARRANTIES WHETHER
STATUTORY, EXPRESS, OR IMPLIED (INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, AND ALL WARRANTIES ARISING FROM COURSE OF
DEALING OR USAGE OF TRADE). THERE ARE NO OTHER WARRANTIES, AGREEMENTS OR
UNDERSTANDINGS THAT EXTEND BEYOND THOSE HEREIN SET FORTH WITH RESPECT TO THE PRODUCT. NO OTHER WARRANTY, ORAL OR WRITTEN, WHICH MIGHT HAVE BEEN GIVEN BY AN EMPLOYEE, AGENT OR REPRESENTATIVE OF THE MANUFACTURER, IS AUTHORIZED BY THE MANUFACTURER, UNLESS EXPRESSLY AUTHORIZED IN WRITING BY THE
MANUFACTURER.
The foregoing Limited Warranty constitutes the Customer's sole and exclusive remedy relating to the
Product. The total liability of the Manufacturer on any and all claims of any kind, whether in contract,
warranty, tort (including negligence), strict liability or otherwise, arising out of or in connection with, or
resulting from, the Manufacturer's performance or breach of the foregoing Limited Warranty or from the Manufacturer's sale, delivery, repair, or replacement of any Products, or the furnishing of any services, shall in no event exceed the purchase price allocable to the specific Product which gives rise to the claim, and any and all such liability shall terminate upon the expiration of the Limited Warranty set forth hereinabove.
IN NO EVENT SHALL THE MANUFACTURER BE LIABLE FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF INFORMED OF
THE POSSIBILITY OF SUCH DAMAGES, WHETHER AS THE RESULT OF BREACH OF CONTRACT,
WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY,
INCLUDING WITHOUT LIMITATION LABOR OR EQUIPMENT REQUIRED TO REMOVE AND/OR
REINSTALL ORIGINAL OR REPLACEMENT PRODUCTS, LOSS OF TIME, PROFITS OR REVENUES,
LACK OR LOSS OF PRODUCTIVITY, INTEREST CHARGES OR COST OF CAPITAL, COST OF
SUBSTITUTE EQUIPMENT, SYSTEMS, SERVICES OR DOWNTIME COSTS, DAMAGE TO OR LOSS
OF USE OF PROPERTY OR EQUIPMENT OR ANY INCONVENIENCE ARISING OUT OF ANY
BREACH OF THE FOREGOING LIMITED WARRANTY OR OBLIGATIONS THEREUNDER.
This Limited Warranty is personal and applies to the original Customer and is not transferable except as expressly agreed to in writing by the Manufacturer or Distributor. The Manufacturer reserves the right to modify or discontinue this Limited Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any purchasing made after such modification or discontinuance.
Manufacturer: Flora Fotonica ltd.
Head office: Hameyasdim St. 8, Mazor, Israel
Phone: +972 54 231 6508
E-mail: info@fotonica.io
Website: www.fotonica.io